Student Accounts Receivables

Student Accounts Receivables

The Office of Student Accounts serves as the central office responsible for processing of the various charges and credits placed on your student account by University departments and external agencies. Other responsibilities of the Office of Student Accounts include billing, collecting, administering and reporting of student charges such as tuition and fees.

The Office of Student Accounts assists students in finalizing their enrollment for each academic term in the University. Enrollment requires students to satisfy financial obligations associated with course registration, room and board, and other fees. Students will become automatically enrolled via Bannerweb:

A) If their account balance is paid in full and they are registered as full time students (12 hours undergraduate, 6 hours graduate) or

B) If there is enough financial aid to cover their charges and they are registered as full time students (12 hours undergraduate, 6 hours graduate) or

C) If a payment plan has been established to cover the remaining balance.

Students registered for less than 12 undergraduate hours or 6 graduate hours MUST notify the Office of Student Accounts to become enrolled. Even if their balance is paid in full or if they have enough financial aid to cover their balance, it is their responsibility to notify a representative from student accounts so that we may manually enroll them if they are not registered as a full-time student.


Please Note: If a student fails to complete enrollment, their classes will be dropped and it will be necessary to restart the registration process by reselection of classes for the current term. In some instances, the ability to reregister will need prior approval of financial aid, student accounts, or the Registrar’s Office.

Graduate Information

Application Fee: Non-refundable $40 application fee made payable (to Clark Atlanta University) by credit card, money order, or cashier’s check. Personal checks are not accepted.

Confirmation Fee: $150 

Undergraduate Information: All Undergraduate students except student athletes may opt out of health insurance with proper coverage.

Confirmation Fee $275
New and Transfer undergraduate students

 Room Selection Fee $250

Office of Student Accounts

Phone: 404-880-8033
223 James P Brawley Drive Atlanta, GA 30314
Please include the students name and student identification number on all correspondence


All students are required to pay tuition based upon number of hours enrolled.

This fee is assessed to assist in paying debt service, maintaining, operating, equipping, and improving the student center and acquiring or constructing additions. This fee is non-refundable.

This fee is assessed to cover services that directly involve or benefit students for certain extracurricular activities, including, but not limited to, cultural programs, recreational activities, artistic and lecture programs. This fee is non-refundable. 

This fee is assessed to help maintain, operate, equip, and improve the student health facility on campus. This fee is non-refundable.

This fee is assessed to help support the provision of computer services to students. This fee is non-refundable.

The Athletic Fee is a mandatory fee that is accessible to all students. The fee provides support to the intercollegiate athletic programs of the University. This fee subsidizes the cost of a ticket to sporting events for students, as well as supports the maintenance and upkeep of facilities that are regularly available to all students either participating as individuals or in University activities. This fee is non-refundable.

This fee covers the cost of all required textbooks for each confirmed course on the students’ schedule. The fee is established each year based on the lowest cost average of all adopted texts. Implementation begins fall 2019 with all new undergraduate students and will be phased in every fall and spring semester with new undergraduate students. The fee will remain in effect for the duration of the new and continuing student’s matriculation at Clark Atlanta University.  The Book Bundle is designed to support optimal academic achievement, affordability, and accessibility for our undergraduate students. This initiative affords our students the opportunity to obtain their textbooks at the most competitive rates and access their books by the first class day of the semester. Students may opt out if they do not wish to participate in the program.

This fee is assessed to all students to assist in paying for the improvement and maintenance to the student library. This fee is mandatory and non-refundable.

This fee is assessed to students who complete registration during the late registration period. This fee is non-refundable.

All funds collected through the Sustainability Fee will be used to support an office of sustainability which will fund environmentally, socially and economically sustainable initiatives and infrastructure at the university. This fee is nonrefundable.

Being financially enrolled means that you have satisfied all of your financial obligations for the charges that you have accumulated for a given semester. This requires students to satisfy financial obligations associated with course registration along with meal and housing charges if applicable. All students must complete the financial enrollment process every semester.

Please Note: If a student fails to complete financial enrollment, their classes will be dropped and a late registration fee will be assessed.

The Online Course fees cover the cost of technology, academic resources, and student services related to online instruction. Online instruction requires increased space on computer servers, increased tech support, and enhanced electronic learning tools. This fee is nonrefundable.

The Online Residency fees will include on-site lab activities, as well as, continental breakfast, lunch, and snack breaks on each full day.  Additional costs at the expense of the student include, airfare, lodging, evening meals, and miscellaneous personal expenses. This fee is non-refundable

The Hybrid Learning fee covers the cost of technology, library, health services, academic resources and student services. Students living on campus or commuting will have access to campus facilities and receive instruction online and/or face to face. This fee is non-refundable.

The fee covers the cost to equip students with a fully configured and supported laptop computer. The program ensures Clark Atlanta students have secure, reliable, and supportable technology 24/7 via Dell. Information technology is integrated into the student’s social and learning experience. With their own device, students have the flexibility of working on campus or within the comforts of their own home. Students will be required to contact Dell Support directly for technical assistance at Once contacted, the Dell Support representative will ask for a service tag and/or express service code, which can be found on a label located on the bottom of the device. Students may opt out if they do not wish to participate in the program.

Payment and Payment Plan Information

Financial Requirements

Although students register for classes, their standing with the Office of the Student Accounts can affect their registration. All fees are due by the deadlines published in the academic calendar for each academic term. Enrollment is not complete until all financial obligations are met.


All fees are due by the deadlines published on the Academic Calendar for each academic term. Registration is not complete until all fees have been paid. Class schedules will be canceled for students failing to pay their balances in full by the stated deadlines. TO CHECK YOUR ENROLLMENT STATUS PLEASE LOG ONTO Bannerweb.

Cancellation Policy

The academic calendar includes penalties for students not paying by the enrollment deadline. The late fee is $100.00. The late fee will apply for any registration activity occurring during or after “Late Registration.” Classes will be canceled for non-payment immediately following the final cancellation deadline as published on the academic calendar.

Online Payments

Clark Atlanta University offers students the ability to make payments by Visa, MasterCard, Discover and American Express over the Internet. It is secure, convenient and free! 

Students may make payments on line by following the steps below:
1. Log onto Banner Web
2. Enter Secure Area
3. Enter your User ID and PIN
4. Student Services and Financial Aid
5. Student Records
6. Student Account Payment (Use your full CAU Email Address and Email Password to Login)

Please Note: If students fail to pay their balance in full for the semester in which the charges are incurred, they will not be allowed to register for classes for the following semester until all obligations have been met.

On Campus Payments

Students who prefer to pay in person should bring their payments to the Office of Student Accounts located in, Haven-Warren Hall, Suite 204.

We accept Cash, Visa, MasterCard, Discover, American Express and Money orders.

Mail In Payments

Make all money order payments payable to Clark Atlanta University. To ensure accurate processing when mailing in a payment, please include the student’s ID on all money orders and mail to the following address:

Clark Atlanta University
Office of Student Accounts
223 James P. Brawley, S.W
Atlanta, GA 30314

Insurance Information

Students must be registered for classes for at least 24 hours before applying for a health insurance waiver. Once a waiver is processed for fall semester, it is also effective for spring semester. Students that do not waive the insurance for fall must apply for a waiver in spring if they are opting out for spring semester.

Student Athletes are not eligilbe to waive out of the University insurance coverage. Student Athletes must be covered the entire academic year which includes Fall and Spring semesters.  

  • Fall semester insurance waiver dates  are July 1 to August 31
  • Spring semester insurance waiver dates are November 13 to January 31

Enrolling and activating your coverage

The insurance charge will automatically be charged to students’ accounts. Although students are automatically charged for the insurance, they will need to enroll online to activate coverage. To enroll, students will go online to: Students can also print off a copy of their insurance cards.

Minimum Requirements

Clark Atlanta University implemented a new requirement in Fall 2006 that requires all undergraduate, all residential and international students to have health insurance, which meets certain minimum requirements. Clark Atlanta University requires all students in the above categories to have reasonable, comparable, creditable coverage to the current system-wide student health insurance plan provided. The following benefits must be included in your plan to be considered for a waiver.

Domestic Insurance Requirements:

  • Accident and sickness coverage of at least $500,000 per policy year
  • A deductible that does not exceed $3,000 per policy year
  • In effect, for the entire semester, you are applying for a waiver

United Healthcare

For the 2021-2022 academic year, Clark Atlanta University has contracted United Healthcare to provide this insurance, which will automatically be charged to your CAU student account.

Waiving the Mandatory Insurance Plan

Student Athletes are not eligilbe to waive out of the University insurance coverage. Student Athletes must be covered the entire academic year which includes Fall and Spring semesters.

If you have group insurance, you may be able to avoid this cost. If you have insurance that you believe meets the minimum standards (above), you must submit a waiver request to United HealthCare, who will decide if you are exempt from purchasing their policy. You will need to have your insurance policy information readily available when you start the waiver process.

  • Log on to Click on the ‘Waiver Form’ link on the bottom of the page. Fill out the form(s) set up for your institution.
  • United Health Care will receive your request for a waiver and you will receive an email and a confirmation number verifying that you have successfully submitted your waiver. If you do not receive this email, resubmit your waiver request.
  • Your request is then sent for verification.
  • Your insurance plan will be verified that it meets the current requirements using the Clark Atlanta University’s approved minimum requirement guidelines.
  • Once your request is reviewed, an email is sent either stating your plan has been approved or has been denied. If approved, the school will remove the charge from your tuition bill. If denied, the email will state the reason(s) why your plan is not approved.

Policy Requirements

The policy requires that students first visit CAU Health Services (except in cases of emergencies, when Health Services is closed, when treatment is received 30 miles from campus, or when you require treatment for maternity or psychotherapy).

The purpose of this requirement is to help save you time and money. The Department of Health Services provides a wide range of services, including free or low-cost prescriptions for many medications, and is open 9 a.m. to 5 p.m., Monday through Friday during the regular academic year. You can visit Health Services without an appointment. For more information about the Department of Health Services, please visit online at Clark Atlanta University Health Services or call 404-880-8322.

If you have questions, you can consult the CAU website:  

United Healthcare Contact Information:
Plan Information
United Healthcare Student Resources
2301 West Plano Parkway, Suite 300
Plano, TX 75075

Mail your claims to:
United Healthcare Student Resources
P.O. Box 809025
Dallas, TX 75380-9025

Customer Service – 1-800-767-0700 

Student Refunds

Financial aid disbursements will occur on the 10th day of class in order to comply with federal regulations regarding certification of class attendance. Funds generally are not applied to students’ accounts until the financial enrollment process has been completed. Since this usually occurs after the start of classes, student should have resources to sustain themselves until funds are credited and refunds have been processed. Loan funds for first-time borrowers are not disbursed until the 30th day of class, per federal regulations.

BankMobile Disbursement Refunds:

CAU delivers your refund with BankMobile Disbursements, a technology solution, powered by BMTX, Inc. For more information about BankMobile Disbursements, visit this link:

To view our third-party servicer contract for refund management, click here.

The PAWCard will no longer have the option to receive student refunds.  Please click on the links below for more information. 

Refunds are available on Fridays.  Parent Plus refunds are disbursed as a paper check mail out the next business day


  • Credits from external scholarships may need approval from donor before refund is processed.
  • Institutional scholarships are non-refundable.

Student Withdrawls

Please refer to the chart below, which outlines the percentages of charges and refunds should a student withdraw from the University. 

All students leaving the University, for any reason, are advised to contact the Office of Student Accounts, the Office of the University Registrar, and the Office of Financial Aid to ensure that all financial matters are handled properly. If you withdraw, you may have a balance due.

Fall 2023 Withdrawal Schedule

Start DateEnd Date  Percentage Charged
8/16/2023 – Wed (Classes Begin)    8/22/ 2023 – Tue (End of Drop/Add) 0%
8/23/2023 – Wed8/29/2023 – Tue20%
8/30/2023 – Wed  9/05/2023 – Tue   40%
9/06/2023 – Wed  9/12/2023 – Tue 60%
9/13/2023 – Wed 9/19/2023 – Tue80%
9/20/2023-  WedEnd of Term 100%


Withdrawal Schedule Spring 2024

Start DateEnd Date  Percentage Charged
1/17/2024 – Wed (Classes Begin)1/23/2024 – Tue (End of Drop/Add) 0%
1/24/2024 – Wed 1/30/2024 – Tue 20%
1/31/2024 – Wed 2/06/2024 – Tue  40%
2/07/2024 – Wed  2/13/2024 – Tue60%
2/14/2024 – Wed2/20/2024 – Tue   80%
2/21/2024-  WedEnd of Term 100%

Return of Funds to Title IV Policy

This is a federally mandated policy that governs the return of Title IV funds disbursed to students who withdraw from Clark Atlanta University. This policy deals with federal aid only and does not affect the student’s charges. Federal Work-Study funds are excluded from this policy. Students should contact the Office of Student Accounts for further information on how their charges may be affected if they withdraw from all classes.

Students may officially withdraw from the University following the official university withdrawal procedures or stop attending classes without formal notification to withdraw which is considered “Unofficially Withdrawn”. This policy affects both, the students who officially or unofficially withdraws from the University for the term and have been awarded Title IV Federal Financial Aid. If the Office of Financial Aid posts federal aid to the student’s account and the student withdraws from all classes the Office of Financial Aid may be required to remove some or all federal aid from the student’s account and return it to the funding source. The amount of federal aid that will be removed depends on the date on which the student withdraws during the semester.

The return of Title IV funds is based on the date the student withdraws from the University. A final grade of “W” is assigned to the student’s academic transcript for all courses in which they were enrolled. If the student has received support from Federal Title IV Financial Aid programs for the term in which the student is withdrawing, the official date of withdrawal from the University must be used to determine any required “Return of Title IV” funds to the Department of Education and the student’s remaining financial obligation to the University. The calculation used to determine the return of Title IV funds is the same for both official and unofficial withdrawals as follows:

During the first 60% of the enrollment period (semester or term), a student earns federal funds in direct proportion to the length of time he/she remains enrolled. A student who remains enrolled beyond the 60% point of the enrollment period earns 100% of the financial aid awarded for the term.

The percentage of the period that the student remained enrolled is determined by dividing the number of days the student attended by the number of days in the term. Calendar days are used in the determination of percentages. Breaks of five (5) days or longer are excluded in the calculations. If the amount of Title IV funds disbursed is greater than the amount of Title IV funds earned by the student, a return of Title IV funds is necessary. Both the University and the student are responsible for returning a percentage of the unearned aid.

The Office of Financial Aid calculates the Return of Funds and determines what proceeds must be returned to funding agencies in the following order:

  • Unsubsidized Direct Stafford Loans (other than PLUS Loans)
  • Subsidized Direct Stafford Loans
  • Federal Perkins Loans
  • Federal PLUS Loans
  • Direct PLUS Loans
  • Federal Pell Grants for which a return of funds is required
  • Academic Competitiveness Grants for which a return of funds is required
  • National SMART Grants for which a return of funds is required
  • Federal Supplemental Educational Opportunity Grants (FSEOG) for which a return of funds is required
  • Federal TEACH Grants for which a return of funds is required
  • Iraq and Afghanistan Service Grant for which a return of funds is required

Once the funds are debited and returned to the appropriate programs the student may end up with a balance owed to the University as they have not earned all the funds that were initially credited to their account. In some instances, as a result of the Return to Title IV Calculation a student may be obligated to return a Title IV grant overpayment. The repayment is made the same order that is required for schools. Students will be officially notified if they have an overpayment.

Grant overpayments may be resolved through:

  • Full and immediate repayment to the institution.
  • Repayment arrangements satisfactory to the school.

Note: All students leaving the University, for any reason, are advised to contact the Office of Student Accounts, the Office of the University Registrar, and the Office of Financial Aid to ensure that all financial matters are handled properly.